FAQ

YOU SHOULD KNOW

By attending the John Coltrane Jazz and Blues Festival, you agree to follow all of the policies and procedures set forth by the festival and the City of High Point.

The Friends of John Coltrane, the non-profit organization which sponsors of the Festival, reserve the right to refuse admission or to eject any person for any reason including any person whose conduct the management deems to be disorderly or intrusive upon the enjoyment of other guests.

A visual inspection of all items will be conducted on everyone entering the festival site.

Parking

Parking on site and at various nearby businesses will be available and will be clearly marked. A PARKING FEE OF $10.00 WILL BE CHARGED. There will be signs for the main entrance for the festival.

Can I leave the festival and come back later?

Yes, As you leave your hand will be stamped to allow for your return to the festival.

You will have to pay again for parking if you leave the venue.

Can I bring my own food and drinks?

NO outside food or drinks are permitted, except water.

Can I bring a cooler?

Personal coolers are NOT allowed. No coolers of any type or size are allowed.

Can I bring a tent?

Tents are allowed in a designated area only.

What other items are prohibited from the festival?

Weapons, pets (includes birds, reptiles, etc), camcorders or audio recording devices are prohibited.

  • Cameras are not allowed.
  • No BBQ grills are allowed.
  • This is a rain or shine event.

What is the refund policy?

All sales are final for the ticketed concert – no refunds, exchanges, or cancellations on purchased tickets. Artists and times are subject to change without notice. Restrictions are subject to change.


 

Tips

Will Call – If your tickets are being held at will call, you will need to show a valid driver’s license or other government-issued photo ID to claim your tickets. If you’ve ordered E-Tickets online, you will also need to show the actual credit card that was used to purchase your tickets.

Lost tickets will not be replaced.

Special Services

* Service Dogs are allowed.

* Accessible seating – Persons requiring mobility accessible seating should contact personnel upon arriving at the Festival.

* Persons requiring hearing or visually accessible seating should contact personnel upon arriving at the Festival.